Frequently Asked Questions


You will receive a confirmation email summarizing the details of your order as soon as it is validated. If you did not receive this email, please check your spam folder or ensure your email address. If necessary, we invite you to contact our after-sales service, indicating the date and your first and last name.

After receiving the shipping confirmation email for your order, you can contact our after-sales service for any modification or cancellation of your order.

Your order will be processed within one working day after its validation. Nevertheless, even if we do our best to process your order as quickly as possible, in the event of increased activity, such as during collection launches, or in the event of force majeure, the processing and shipping times for your order may exceptionally be extended.

If you encounter any problem with your order (lost package, defective item, missing item, etc.), please contact us at:

[email protected] or by phone at the following number: +212 6 63 85 55 77

Delivery & Returns

When your order is shipped, you will receive an email containing the tracking link for your order. This will allow you to follow the delivery of your package in real time.

We accept the return of your order within 7 days from the date of receipt of your order. The product must be intact, unopened and in its original packaging. Return costs are your responsibility.

This does not apply to all products see page Returns Policy


Delivery time 24h/48h


Within 7 days for an exchange

Customer Service

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Cash on Delivery

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